The Patient Accounts Department at Tufts Medical Center is responsible for billing and collecting for the services provided at the Medical Center. The Patient Accounts Department is committed to providing excellent customer service to all who contact us with questions or need assistance with the bills.
Shortly after your services are rendered, we will bill your insurance carrier, providing that we have the correct information. Your insurance carrier will notify us when they have processed your claim. Some insurance companies will send you an “Explanation of Benefits” (EOB). This will explain how your bill was processed by your insurance and will indicate when there is a liability that must be paid based on the terms of your benefits. Once your insurance carrier has processed the claim, we will balance bill the guarantor accordingly. In some cases, if we do not receive a response from your insurance carrier, we will seek assistance from the subscriber of the policy.
If you have questions about any bill that you have received, we may be contacted via email email@example.com or at any of the telephone numbers listed below.
Please note: Certain professional/physician charges are not included in your hospital bill. You may receive separate bills from the physician billing groups.
Managed Care Plans
If you are a member of a Managed Care Plan (e.g., Tufts Associated Health Plan, HMO Blue, Mass Health, or Neighborhood Health Plan), your plan may require that services be authorized by your Primary Care Physician (PCP) or by the plan. You may need a referral authorization in order to receive care at the Medical Center. You may also be responsible for a co-payment. If you have questions, please call your plan or your PCP. If you are admitted as an observation patient, your bill will be processed as an outpatient visit in accordance with the reimbursement guidelines of your managed care plan.
If you do not have health insurance, the Medical Center will bill you directly. If paying the Medical Center’s bill presents a serious financial hardship, please call our financial counselors at the number noted below. The counselors will try to assist you with the resolution of your bill.
So that we may provide you with the most complete and accurate billing service, please bring the following information to your appointment:
A current Blue Card (to obtain a card prior to your visit, contact Pre-Registration below)
Your current Insurance Information (to update your information, contact Pre-Registration below)
A copy of your Referral from your Primary Care Physician (if required)
Your Co-pay amount
Billing Contact Information
Other Related Departments