Quality and Patient Safety

At Tufts Medical Center, the patient is at the center of everything that we do. Our core commitment is to provide the highest quality of care to the patient in a safe environment. It is important that we also include the patient’s family and caregivers in the patient’s care, recognizing the importance of their support as the patient journeys through their illness.

In order to meet our commitment we must:

• Encourage all patients and their families/caregivers to become active members of the health care team. 
   
• Identify and implement best practices that will reduce risks related to medication administration and ensure the highest level of medication safety.
  
  
• Reduce the risk of patient falls while they are our patients. Preventing falls is one of our highest priorities in ensuring a safe visit for all of our patients.
  
  
• Prevent the incidence of hospital acquired infections. Preventing infections is the goal of Tufts Medical Center’s Infection Prevention Program that is lead by highly experienced physicians and nurses.
  
  
• Ensure surgical safety. Tufts Medical Center has implemented multiple strategies to eliminate surgical complications. Learn about our "Ticket to Safety."
  
  
• Be fully aware of the patient’s wishes related to their medical care. A health care proxy is an important document to have available in the event that due to the patient’s medical condition he/she is unable to make health care decisions.
  
  
• Encourage patients to be informed healthcare consumers by reviewing our quality performance.