Tufts MC True Blue Recipient: Fong Ngan, Account Manager, Patient Financial Services
Nomination from: Pam Nettles-Gomez, Division Administrator, Medicine; with Lilla Rogers, Hematology/Oncology Business Manager; Sophie Ward, Community Practice Administrator; Sandra Conlon, Reimbursement Manager, Patient Financial Services; and Sarah McGillowey, Geographic Medicine and Infectious Diseases Business Operations Manager:
From Pam Nettles-Gomez:
“Fong supports the many divisions of the Department of Medicine in all things related to financial reporting, Accounts Receivable, billing questions, etc. She’s the epitome of what true support is–you can trust her judgment, her feedback and know there always will be follow-through and follow-up. What sets Fong’s performance apart is the manner in which she accomplishes all of these formidable tasks. She’s flexible in meeting the demands of many under tight deadlines. It’s clear she enjoys her duties and her enthusiasm is contagious.
From Lilla Rogers:
“She functions and produces at a ‘super’ human level. She responds the same day (if not the same hour) to phone calls and emails, and produces reports on billing, collections and trends within a few days. She covers multiple areas, but when dealing with her, I feel like I’m the only one with whom she works.
From Sophie Ward:
“I can honestly say she is a total delight to work with and makes work that can sometimes be grueling a little lighter because of her approach. I’ve worked on many different transitions given the nature of satellite clinics. Through every transition, Fong has been patient, thorough and attentive to all of the nitty-gritty details.
From Sandra Conlon:
“I frequently receive positive comments about her quick response, as well as to the accuracy of the data provided. Fong is positive and friendly, for which she has earned the respect of not only her customers, but her peers. Fong’s years of professional growth and development allow her to understand the complexities surrounding her customers’ needs and to provide beneficial outcomes. Fong continually brings fresh ideas and solutions to all issues. She’s not afraid of taking on new challenges.
From Sarah McGillowey:
“Fong has been a lifesaver for me. For the first time, I have one stop for all my billing, insurance and coding needs. There’s nothing she does not research and quickly return with an explanation or provide the information in a way that I follow and understand. Recently, she researched drug and procedure authorization requirements and put together very thorough grids which saved us so much time. I have worked with many liaisons and no one comes close to Fong with her depth of knowledge, always patient and pleasant demeanor, and quick turnaround.”