Tufts MC True Blue Recipient: Maureen Cappola, former Recruitment Manager, Human Resources recently promoted to Director of Cardiovascular Services
Nomination from Terry Hudson-Jinks, Chief Nursing Officer and SVP, Patient Care Services:
“Maureen is always positive, high energy and optimistic. She exudes respect for all employees and is always interested in supporting anyone in need. She has this amazing way of bringing out the best in all around her. Even in the most challenging situations, when Maureen is on the team, there is amazing confidence a solution will be found. Her cheerful approach is inspiring, and her commitment is relentless—the more difficult the problem, the more creative her approach.
“When we were having challenges hiring and retaining talent in the role of Clinical Care Technician, the thought of revolutionizing the search process was overwhelming for many. But Maureen was determined. ‘We can do it,’ she said. ‘We will make this happen—it’s important to the organization. I don’t know how, but I know if we work together, we can do it.’ Her energy, brilliance and can-do attitude were foundational for developing an innovative approach to how we find and train talent. We never could have done it without Maureen’s leadership.
“Although Maureen stops at nothing to find the talent needed for a particular role, she first takes the time to understand fully what skills are needed, the importance of the role and what makes the unit, department or care area unique. She treats each area like it is the most important in the whole organization. She is a bright star.”
Nomination from Heidi Waitkus, Executive Director, Patient Care Services:
“Maureen is an incredible partner who is passionate about supporting nursing leadership and recruiting top-notch candidates to join the Tufts Medical Center team. She is an excellent communicator and collaborator, always keeping the potential hire or human resources issue at the center of attention. She develops strong, trusting relationships and treats everyone uniquely, as an individual—always with a bright smile and a calming manner. She is a constant, our go-to person.”