Tufts MC True Blue Recipient: Carol Gorham, MSN, RN, Clinical Instructor, Professional Development and Quality
“Each day Carol shows up to work with a smile on her face and looks for innovative ways to improve the experience for our patients and staff. She listens, reflects and responds to people’s needs. Her constant focus on patients and the staff who care for them are what drive innovation as well as our high ratings for patient experience.
“Through Carol’s 34-year tenure here, she has developed and maintained relationships with patients and their families. There have been numerous occasions when we run into one of her patients in the hall or waiting for an elevator. She greets them with a smile and a hug and begins a conversation, remembering very specific details about their lives.
“She makes patients feel special and unique because she treats the patient as a person, not just someone who received a procedure or diagnosis. She anticipates their needs and provides services and care that are beyond their expectations.”