Commitment to Quality

Providing the highest quality care to our patients.

Patient safety and quality care are our number one priority.

We are your family’s trusted health provider. We take our quality rankings very seriously and constantly monitor our results and use them as a guide for how we can improve services. We are focused on promoting and maintaining an integrated culture of safety to provide the highest quality care to the patients we serve.

We are proud that our performance meets or exceeds other hospitals in Massachusetts and the nation in several core measures. We continuously work to make improvements and to achieve quality excellence.

Publicly reported quality measures

Our quality measures are reported quarterly (four times a year). Our data can be found on Patient CareLink, which is a healthcare collaborative of Massachusetts hospitals, nursing leaders and home care agencies to provide transparent quality and safety data. It reports on several key hospital performance issues pressure ulcers, patient falls, heart attack and heart failure, pneumonia, surgical care and blood clot prevention and treatment. See our latest quality data.

Becoming an informed healthcare consumer

Where you decide to receive your healthcare is an important decision. You consider many factors including location, convenience and access to the latest technology and highly trained physicians.

With the wide array of information available on quality care, it is our commitment to help you determine reliable sources of information and help you understand the reports.

Our achievements