Tools

Portal FAQs

You've got questions. We've got answers. 

In the last few years online health information platforms have grown to be a big part of our everyday lives and have now become an important part of Tufts Medical Center's interactions with patients. We know that patient portals can be a overwhelming at times and aim to give you the guidance you need below. 

Portals available at Tufts MC

There are currently multiple portals available to Tufts Medical Center patients. This is because our physicians and clinics have chosen the best possible portals for their individual patient groups. Our portals include: 

  • Outpatient Specialty Portal - this covers patients of the majority of our outpatient specialty clinics
  • Inpatient Specialty Portal - this covers patients who have had overnight stays at Tufts MC
  • Primary Care Boston Portal - this covers patients who see their Primary Care Physician at our Boston location (General Medical Associates)
  • Ophthalmology Portal - this covers patients who see their eye doctor at the New England Eye Center
  • Cancer Center Portal - this covers patients who get their care in the Tufts Cancer Center.
  • Portals for clinics in the community - we have special logins for patients who see their Tufts MC doctor outside of Boston at clinics like our Primary Care Quincy and Framingham locations, Surgical Specialists at MetroWest and Norwood Cardiology. For more information, see the FAQs for the Outpatient Specialty Portal (the clinics in the community follow the same process). 

Because of this, sometimes labs or records from one physician or clinic that you see at Tufts Medical Center may only display in one portal and not in others that you've signed up for. This is an issue that we are working on and apologize for any inconvenience. 

There is not currently Patient Portal access available to patients of the Cancer Center or Ophthalmology but these portals will be launching and enrolling patients in the next few months.

To get access to a myTuftsMedicalCenter Patient Portal, please use our registration form >

Support from our portal team

If you cannot find the answer to your question below, please contact us at patientportal@tuftsmedicalcenter.org.

Primary Care Portal FAQs

Because Tufts Medical Center Primary Care Physicians are such a large part of our patients' wellness and care team, we know that many patients are interested in viewing their Primary Care medical records and communicating with their doctors online. 

That's why we created dedicated Primary Care portals for our patients. These portals are your online Primary Care home. They include all of your Primary Care medical record along with options for refilling prescriptions, messaging your doctor and booking appointments. We have three different logins based on the location of your Primary Care Physician: 

Below are some frequently asked questions about our Primary Care portals. If you do not see the answer for your question, please email us at patientportal@tuftsmedicalcenter.org

How do I get started?

To request access to the portal for your Primary Care practice, please use our online registration form. If you have any questions or issues during this process, please don't hesitate to email us at patientportal@tuftsmedicalcenter.org

For Primary Care Boston (GMA) patients, you can skip a step and directly request a PIN to access your account. If you already have a PIN, please register your account

What should I do if I have login issues? 

If you forgot your username and/or password or are having trouble accessing your account, please use the "Forgot Password" link below the login function on your Primary Care portal. If you have trouble, email us at patientportal@tuftsmedicalcenter.org and make sure to let us know what portal you're trying to access. 

For Primary Care Boston (GMA) patients, you can skip a step and directly reset your password

How do I update my personal information?

I need to update my email. What do I do? 

Please login and view your account settings. If you are unable change your email address, please email us at patientportal@tuftsmedicalcenter.org. 

How can I update my demographic information? 

If there is incorrect information in your demographics or it has changed please call 617-636-0084 to reach our Tufts MC main registration office so your entire medical record can be updated. 

I see incorrect information in my medical record. Who should I contact?

If you have a question regarding information displaying in your My Medical Record tab on the Tufts MC Primary Care portal, please contact your Primary Care office. 

What browsers are supported? 

The Primary Care portals are supported by the following browsers:

  • Internet Explorer 8 or higher (compatibility settings must be unchecked)
  • Chrome
  • Firefox
  • Safari

What do the Primary Care portals do?

With the Primary Care portals you will have access to:

  • Appointments:  Request and keep track of appointments
  • Lab Results:  Access and view lab results
  • Medication:  Request prescription refills
  • Messages:  Send and receive messages from staff
  • Immunization Records:  View and print your immunizations

How secure is my information? 

Tufts Medical Center uses mo re stringent protections than those used in online banking or shopping. Healthcare in general is held to a higher standard for information security than other industries, and Tufts MC is in full compliance with federal and state laws that protect your privacy and the security of your electronic health information.

Outpatient Specialty Portal FAQs

How do I get started?

In person: 
  1. Ask your doctor’s office for a myTuftsMedicalCenter patient portal account
  2. The office (if participating in the new portal) will give you a username and password which will be sent to the email address you provide
  3. Login to the myTuftsMedicalCenter portal, change your password and create your security questions.
Online:
  1. Visit our online registration tool > and submit the request form.
  2. After you submit the request form, you will be contacted by one of our Tufts Medical Center Patient Portal team members. It is important that we contact you to authenticate and help protect your online health information. You will hear from us within 7 business days.
  3. The team member will give you a username and password which will be sent to the email address you provide.
  4. Login to the myTufts Medical center portal, change your password and create your security questions.

What clinics is the Outpatient Specialty Portal available for?

The Outpatient Specialty Portal is available for the below clinics: 

Cardiology - Norwood Pediatric Cardiology
Cardiology, Echo Lab, Arrhythmia Center Pediatric Endocrine
Colon and Rectal Surgery Pediatric ENT, Audiology, SLP
Dermatology Pediatric Genetics Metabolism
Endocrine Pediatric GI
ENT, Audiology, Speech Language + Pathology Pediatric Infectious Disease
Frances Stern Nutrition Center Pediatric Nephrology
Gastroenterology Pediatric Neurology
Infectious Disease NICU
Maternal Fetal Medicine Pediatric Orthopedics
Nephrology Pediatric Physical Med & Rehab
Neurology Pediatric Pulmonary
Neurosurgery Pediatric Rheumatology
OB/GYN Pediatric Specialty Center - Chelmsford
Orthopedics Pediatric Specialty Center - Framingham
Pain Clinic Pediatric Specialty Center - Lawrence
Physical Medicine & Rehabilitation Pediatric Specialty Center - Woburn
Plastic Surgery Pediatric Surgery
Pratt Diagnostic Center Pediatric Urology
Primary Care - Framingham (Borders) Center for Youth Wellness
Primary Care - Quincy (Crown Colony) General Pediatrics
Pulmonology  
Rheumatology  
Surgical Oncology  
Surgical Specialists at MetroWest Medical Center  
Thorasic Surgery  
Transplant Surgery  
Trauma Surgery  
Urogynecology  
Urology  
Vascular Surgery  
Weight & Wellness  
Women's Care - Boston  
Women's Care - Braintree  
Wound Center  

What can the outpatient portal do?

With the outpatient portal you will have access to:

  • Appointments:  Request and keep track of appointments
  • Lab Results:  Access and view lab results
  • Medication:  Request prescription refills
  • Messages:  Send and receive messages from staff
  • Immunization Records:  View and print your immunizations

What browsers are supported?

The Tufts Medical Center Patient Portal is supported by the following browsers:

  • Internet Explorer 8 or higher (compatibility settings must be unchecked)
  • Chrome
  • Firefox
  • Safari

What should I do if I have login issues?

I did not receive an e-mail with my user name and password.
Please allow up to 24 hours to receive your email. This is based on volume and server load. Please inform your provider’s office if it’s been more than 24 hours so someone may help you.

How do I obtain a user name and password? 
Contact your provider’s office or register online to establish a Patient Portal account.

I can’t sign on.
Please confirm your user name is correct. This can be found in an email with the subject "Portal login information."

Please confirm you are typing your password correctly. 
If you are still having trouble, click "Forgot Password?" You must know your username. You will receive an email with a link to re-set the password.

How do I change my user name?
The user name is assigned by your provider’s office.  Please ask your providers office to change your user name at your next visit.

How do I change my password?
Please sign on and under "My Account" there is an option for "reset password."

I forgot my password.
Please click "Forgot Password?" at the top.

How do I update my account information?

What should I do before each visit?
Please sign on and under "My Account" there is an option for "Pt Demographics" to enter your address/phone and emergency contact information.

How do I update my Address or Phone?
Please sign on and under "My Account" there is an option for "Pt Demographics."

How do I update my emergency contacts or pharmacy?
Please sign on and under "My Account" there is an option for "Additional information."

How do I use the Outpatient Specialty Portal?

How do I send a message or e-mail the practice?
Please sign on and under "Messages" there is an option to "Send A Message." Please contact your office directly by phone today if you are having problems or need to be seen.

How do I request an appointment?
Please sign on and under "Appointments" there is an option "New Appointment."

How do I view my lab results?
Please sign on. Lab results will appear on the welcome page under "Latest lab results." Click on the test name or click "View all results" to view them. You can also find them under "Medical Record > Lab Diagnostic Reports."

How do I refill a medication?
Please sign on and under "Messages" there is an option for "Refill medications."

What should I do if I can't find the answer to my question?

Email us at patientportal@tuftsmedicalcenter.org.

Cancer Center Portal FAQs

You may have already registered for the Tufts Medical Center Outpatient Portal if you see a specialist at Tufts MC or the Primary Care Boston Portal if you see your primary care physician here. The Cancer Center patient portal is a specialized tool just for cancer patients that helps you better track your medical information and connect with our clinicians online.

How do I get started?

To access the Cancer Center Portal, ask the Cancer Center front desk staff to generate an account creation email so that you can create your portal account. Once you receive the email, you will be directed to the Cancer Center Portal website to create your account. You can also visit this website by typing www.tuftsmedicalcenter.org/cancerportal into your internet browser. If you have any trouble, please email patientportal@tuftsmedicalcenter.org.

What should I do if I have login issues? 

If you forgot your username and/or password or are having trouble accessing your account, please use the "I forgot my user name and/or password" link below the login function on your Cancer Center portal. If you have trouble, email us at patientportal@tuftsmedicalcenter.org and make sure to let us know what portal you're trying to access. 

How do I update my personal information?

Please call 617-636-0084 to reach our Tufts MC main registration office so your information can be updated.

I need to update my email. What do I do? 

Please call 617-636-0084 to reach our Tufts MC main registration office so your email can be updated. Then, please call your physician's office and ask them to manually send you an invite to the Cancer Center patient portal. Please login and view your account settings. If you are unable change your email address, please email us at patientportal@tuftsmedicalcenter.org. 

I see incorrect information in my medical record. Who should I contact?

If you have a question regarding information displaying in Cancer Center portal, please contact your physician’s office. 

What does the Cancer Center portal do?

With the Cancer Center portal you will have access to:

  • Lab results: If you do not see your lab results or medical record information. Please call your Cancer Center physician's office and ask them to release your information to the portal. 
  • Messages: You are able to send and receive messages with your physician and our nurses.
  • Schedule an appointment: You can send a message to schedule an appointment.
  • Request a refill: You can send a message to request a refill. 

How secure is my information? 

Tufts Medical Center uses more stringent protections than those used in online banking or shopping. Healthcare in general is held to a higher standard for information security than other industries, and Tufts MC is in full compliance with federal and state laws that protect your privacy and the security of your electronic health information.

Inpatient Portal FAQs

How do I get started?

You will be given login information to the Inpatient Portal during your hospital stay at Tufts Medical Center. If you don't have access or your login information, please:

What can the Inpatient Portal do?

With the Tufts MC Inpatient Portal you will have access to summaries of care that you receive here at our hospital. For each time you are discharged from our care, there will be another summary of your condition and treatment, including the:

  • Problems you presented and were diagnosed with
  • Procedures you underwent while here at the Medical Center
  • Lab tests that were performed and their results
  • Medications that you take and received during your stay
  • Allergies
  • Immunizations
  • Members of your treatment team
  • Other relevant details about you and your health 

How secure is my information?

Tufts Medical Center uses more stringent protections than those used in online banking or shopping. Healthcare in general is held to a higher standard for information security than other industries, and Tufts MC is in full compliance with federal and state laws that protect your privacy and the security of your electronic health information.

What browsers are supported?

The Tufts Medical Center Inpatient Portal is supported by the following browsers:

  • Internet Explorer 8 or higher (compatibility settings must be unchecked)
  • Chrome
  • Firefox
  • Safari

What should I do if I have login issues?

What do I do if I forgot my password?
For your convenience, we have a “Forgot My Password” link on our front page at https://inpatient.tuftsmedicalcenter.org/ that you can use to reset your password without having to
wait for technical support to assist you.

What do I do if I’m locked out of my account?
If you have been locked out of your account, please email inpatientportal@tuftsmedicalcenter.org and we will assist you. Messages received after normal business hours will be answered the next business day in the order in which they were received.

What should I do if I have questions regarding my clinical information on the portal?

If you have any questions regarding the clinical information within the Patient Portal please call your doctor’s office. The Inpatient Portal is not intended for use in emergencies. If you require urgent or immediate medical care, call 911.

What should I do if I can't find the answer to my question?

Email us at inpatientportal@tuftsmedicalcenter.org.