Paying Your Bill at Tufts Medical Center

Pay your bills:

Please Note: Starting November 1, 2018, we can no longer accept cash as a form of payment for deductibles, co-payments or co-insurance at Tufts Medical Center and Floating Hospital outpatient clinics. We accept all forms of credit cards, debit cards and personal checks. This change allows us to ensure proper documentation of your payment. We apologize for any inconvenience and thank you for your understanding.

This new policy applies to outpatient clinics only at Tufts MC. The pharmacy, Emergency Department and the dining options within Tufts MC will still accept cash. Learn more >

Tufts MC Online Payment Center

Make a One-time Payment
(Quick pay for Hospital, Physician and Primary Care- Wellesley, Quincy, Woburn and Framingham bills)

By Phone: You can pay your bills over the phone by credit card – just call the number listed on your bill.

By Mail: You can mail your payment to the address listed on your bill.

If you have a question about your bill, please call the number listed on it or email us at billing@tuftsmedicalcenter.org.

Insurances Accepted

There are many different types of health insurance and each insurance company may offer multiple different plans to hundreds of employers and their employees. For this reason, it is very important that you understand the unique components of your plan and ask your health plan or employer what care and services they will cover and what they expect you to pay for directly. The best way to reach your insurer is typically the member services number on your insurance card.

Below, we’ve listed the health insurance plans and products that are accepted at Tufts Medical Center. If your health insurance company or plan is not listed, please contact your health insurance provider to better understand your benefit plan and provider network available to you.

Many insurance plans have different levels of costs for their members depending on where they receive care. The information below can be used as a reference but you should check with your plan to see what level of coverage you will receive for any care provided by Tufts Medical Center. It is also important to check with your insurance plan to see if you need additional referrals and/or authorizations before getting care at Tufts MC.

Co-payments

Please Note: Starting November 1, 2018, we can no longer accept cash as a form of payment for deductibles, co-payments or co-insurance at Tufts Medical Center and Floating Hospital outpatient clinics. We accept all forms of credit cards, debit cards and personal checks. This change allows us to ensure proper documentation of your payment. We apologize for any inconvenience and thank you for your understanding.

This new policy applies to outpatient clinics only at Tufts MC. The pharmacy, Emergency Department and the dining options within Tufts MC will still accept cash. Learn more >

Insurance payers and plans

The level of coverage you receive is determined by your health insurance provider. Some health insurance companies may use other companies to cover certain services such as mental health or transplant-related services. Some services may not be covered by your insurance plan. Again, it is very important that you ask your health insurance provider or employer what care and services they will cover and what they expect you to pay for directly.

Insurance Payer	Plans Accepted
Aetna	All Commercial Plans Medicare Advantage PPO Medicare Supplemental (i.e. Medex) -- (if patient has Medicare as primary)
Anthem Blue Cross Blue Shield	HMO- only with referral/prior auth. PPO
Blue Cross Blue Shield of Massachusetts	Most Massachusetts Plans Medicare Advantage
Blue Cross Blue Shield of Rhode Island	PPO (large employer groups) RI ConnectorCare: Blue Solutions HAS Basic Blue Direct Vantage Group Direct
Blue Cross Blue Shield -- Out of State	PPO BCBSMA has a reciprocal relationship with other states' BCBS PPO Plans. Verify details of benefit plan for patients with out-of-state BCBS HMO/POS to determine if Tufts MC and PO are in network.
BMC HealthNet	Medicaid MCO (specialty care only) QHP Silver (Connect Care) (specialty care only) Senior Care Option (SCO) ACO Plans: Community Alliance (Boston) Mercy Alliance (Springfield) Signature Alliance (Brockton) SouthCoast Alliance
Cigna	All Commercial Plans Medicare Supplemental (i.e. Medex) -- (patient has Medicare as primary)
Commonwealth Care Alliance	One Care Plan (specialty care only for ages 18-64)
Community Health Options- ME and NH	Commercial- subsidized plans for individuals and families
Coventry	PPO (See Aetna)
Fallon Health	Direct Flex Care Preferred Care PPO Select Senior Plans (specialty care only) ACO Plans: Berkshire Fallon Health- Collaborative Fallon 365 Care- Reliant Medical Group Fallon 365 Care- Southboro Medical Group Wellforce Care Plan
First Health	PPO (see Aetna)
Harvard Pilgrim Health Care	HMO POS PPO Medicare Supplemental National Plans Stride Medicare Advantage (specialty care only) Maine's Choice HMO
Health New England	PPO (for out-of-network benefits for specialty care only)
Health Plans, Inc.	HMO PPO EPO (administered through HPHC)
Humana Military- Tricare East Region	Tricare Select
MaineCare	Maine Medicaid (when referred directly from MaineCare)
MassHealth	CarePlus Standard Primary Care ACO Plans: Community Care Collaborative (C3)- (includes 15 federally qualified health centers across Mass.) Partners Healthcare Choice Steward Healthcare Choice
Medicare	For specific Medicare plans accepted, refer under each Insurance Payer’s Plans Accepted.
MultiPlan, Inc./PHCS	PPO
NCE Health Plans (The National Congress of Employeers)	All Plans
Neighborhood Health Plan - MA	All Commercial Plans (Massachusetts Connector Products) ACO Plans: My Care Family - (Lawrence Family Health Center, Lowell General Hospital, Neighborhood Health Plan)
New Hampshire Healthy Families (NHHF)	NH Medicaid Product
Oxford Health Plans	Choice Plus
Senior Whole Health	Senior Whole Health
Tricare	See Humana Military- Tricare Region East
Tufts Health Plan Note: While we work very closely with Tufts Health Plan and most other major insurers, we are not affiliated with Tufts Health Plan in any way. While we accept the majority of their plans, we do not accept Tufts Medicare Preferred for Primary Care services.	CareLink Plan Design Lifespan Premier Choice (HMO and PPO tiered products for RI employer groups) Most Commercial Plans Medicare Supplemental Tufts Medicare Preferred (specialty care only) Senior Care Option (SCO) Unify (dual eligibility 18-64)
Tufts Health Public Plans	Tufts Together (for specialty care only) Tufts Unify (dual eligibility 21-64 yrs old) ACO Plans: Tufts Together with Atrius Health Tufts Together with Beth Israel- Deaconess Care Organization Tufts Together with Boston Children's Hospital ACO Tufts Together with Cambridge Health Alliance
Unicare	GIC
United Healthcare	Choice Plus Erickson Advantage POS Erickson Advantage Champion/Guardian HMO-POS-SNP Group Medicare Advantage PPO Medicare Supplemental (Plan Core & Plan Supplement 1) Passport Plan PPO UnitedHealthcare Senior Care Options (SCO)
U.S. Family Health Plan Brighton Marine	Specialty Care only with approved referral prior to scheduling.
Veterans Health Administration (VHA)	Veterans Choice Program

Choice Plus
Evercare Senior Care Option
Passport Plan
PPO
Medicare Supplemental

Choice Plus
Evercare Senior Care Option
Passport Plan
PPO
Medicare Supplemental

Understanding Your Insurance Benefits

Get Straightforward Facts about Your Insurance Benefits

Here are some questions you should ask your health plan to help you understand your financial responsibilities:

Is a referral from my Primary Care Physician (PCP) needed to see other providers/specialists?
Please note that some health plans require you to work with your primary care office to obtain an insurance referral before seeing a specialist or other physician.

If you haven’t coordinated with your PCP first, some health plans will refuse to pay and expect you to cover the entire bill.

Will I owe a copayment for my health care services?
A copayment is a fixed dollar amount defined in your insurance policy that is your responsibility to pay.

Some plans vary the amount you pay based on the type of service you receive or where you receive the care.

For example: you may be charged $20 to see a primary care physician when you are sick but you may be charged nothing for an annual physical or a well baby visit or $40 to see a specialist provider at the same medical center.

Do I have a deductible?
A deductible is the amount you owe out of pocket before your insurance company will pay certain health care expenses.

For example: A health plan may say that you have to pay $1,000 of your medical care bills out of your own pocket before they will cover any of the cost of your medical care.

Is there coinsurance associated with my plan?
Coinsurance is the percentage of the total bill for medical services that some insurance plans require the patient to pay even after the deductible is met.

For example: After you meet your $1,000 deductible, your insurance may cover 80% of your medical bills and expect you to pay for the remaining 20%.

Are Tufts Medical Center and their doctors’ part of my plan’s network?
Some health plans require a hospital to be part of their network in order to cover medical expenses.

Your plan may allow you to be seen outside of the plan’s network, but at a higher cost to you.

Please confirm with your health plan that Tufts Medical Center and its physicians are part of your plan’s network or that we can be seen as an out of network provider.

Billing Information

Billing at Tufts Medical Center + Floating Hospital for Children

Following your care at Tufts Medical Center, we will send a claim to your health plan for services received.

Once the health plan has provided payment for its portion, you will receive a bill for any remaining balance the insurer tells us is your responsibility such as deductibles, copayments, coinsurance or non-covered services.

When a patient sees one of our physicians on the Boston campus, the charges will be separated into two bills: one from your physician and one from Tufts Medical Center.

The bill from your physician (Tufts Medical Center Physicians Organization) covers his/her professional services.

The bill from Tufts Medical Center for services on the Boston campus generally includes diagnostic testing and lab services as well as a facility fee covering supplies, staff and overhead for the office visit.

Academic medical center’s with physician offices on site charge this facility fee because they are required to meet additional regulatory requirements that a physician’s office outside of a hospital does not have to meet.

Many insurance companies cover the facility fee; however, your insurance may require you to pay some or all of this charge.

Quick Tips to Ensure a Smooth Billing Process

Should I speak with my insurance company to understand my benefits?
Yes, it is always a good idea to discuss the type of coverage you have and the way your insurance company covers the cost of the health care services you receive.

The best way to reach your insurer is typically the number on the back of your member card.

My personal information has changed (such as address, insurance provider, etc.). How do I change this with the hospital?
Please contact us. We’re here to help make important updates to your account.

617-636-0084
Monday to Friday
7:30 am to 5:00 pm

If I need financial assistance, what can I do?
Please call our Financial Coordinators. We’re happy to discuss your options.

617-636-6013
Monday to Friday
7:30 am to midnight

What will I owe for a visit?
Depending on your health plan, you may owe a copayment, deductible or coinsurance. What you owe will depend on the types of services you receive and what is covered under your specific plan.

Your financial responsibility for being seen at one of Tufts Medical Center’s hospital-based practices may differ compared to a community practice. In addition, some services performed in the exam room (scopes, biopsies, etc.) are considered surgical procedures by your health plan and may result in higher out of pocket costs.

We urge you to contact your health plan to understand what you will be responsible for paying for your healthcare services.

Registration Information

Registration at Tufts Medical Center + Floating Hospital for Children

When you schedule your first appointment with us, we gather your insurance information, mailing address and other key contact information so we can contact you and also work with your insurance company to coordinate payment for your medical care.

If at any time after this you need to update your information, please contact us.

617-636-0084
Monday to Friday
7:30 am to 5:00 pm

Financial Assistance

Financial Assistance at Tufts Medical Center + Floating Hospital for Children

Are you having trouble paying your hospital and physician organization bills? Please view the financial assistance resources available to our patients.

Patients who have the means are expected to pay for services received at Tufts Medical Center. However, Tufts MC provides financial counseling and financial assistance to patients unable to pay for emergency and medically necessary care. If you do not have insurance coverage or if you do not have enough insurance coverage to cover your care, you may qualify for a Tufts MC discount or payment plan. An application along with supporting documentation may be required. Learn more about Financial Assistance at Tufts MC and Floating Hospital >