For Patients + Families

In order to make your time in our care seamless, we have provided helpful information and resources on our cardiology services for patients and their families below. By reviewing these resources ahead of time, you’re ensuring that your time in our care will be as comfortable as possible.

How to Prepare Before Your First Visit

Before visiting your cardiologist, you will need to register as a patient of Tufts Medical Center. If you are visiting us for the first time, you can easily register while making your appointment. Just ask the person helping you to transfer you to the patient registration call center after your appointment has been made. If you are a returning patient and need to make a change to your registration information, call 617-636-0084.

You should confirm your health insurance coverage by contacting your insurer. It is also important to ensure that you have any referrals needed prior to visiting us.

It is also important to be prepared to discuss your medication information, including how much you take and how often you take it. You will receive a Medication List Form in the mail with your appointment reminder. Remember to complete this form and bring it with you to your appointment along with the below items.

Important things bring to your first appointment:

  • A valid payment method (cash, credit, debit or check) for any copayments and/or deductibles
  • Insurance card and employer information (if you get your health insurance through your employer)
  • Patient number
  • Contact information for your primary care doctor
  • Any medical information requested by your cardiologist
  • Medication and allergy lists
  • If you have a managed care insurance plan that requires a physician referral, bring the authorization

Prescription Refills

If you have a prescription through one of our doctors, you can refill it during your appointment. While you are in the exam room, just notify your doctor that you need a prescription refill. There is a pharmacy (Atrium 3) herer at Tufts Medical Center for your convenience.

If you need a prescription refilled before your appointment, please call us at 617-636-CARD and we will be happy to submit the refill.


The Patient Accounts Department at Tufts Medical Center is responsible for billing and collecting for the services that we provide. Shortly after you receive cardiology services, the Patient Accounts Department will bill your insurance carrier, which will then notify the Medical Center when your claim has been processed. Some insurance companies will send you an “Explanation of Benefits” to explain how your bill was processed.

If you have any questions about a recent bill, please call the Patient Accounts Department at 617-636-4800.