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Patient + Family Advisory Council

Patient + Family Advisory Council Stories

Patient + Family Advisory Council Stories

Our council members share their hospital experiences so you can be better informed.

Read Our Stories

Let your voice be heard

At Tufts Medical Center, we partner with patients and their families to improve health care. That’s what our Patient and Family Advisory Council is all about. It’s a place where patients and families can speak up about their health care issues and questions.

Patient-family care – why it’s our focus

Our focus on patients and their families starts with our mission: Our patients and their families are at the center of everything we do.

Patient-family care at Tufts Medical Center brings the perspectives of patients and families directly into the planning, delivery and evaluation of health care. The goal is to achieve the best out- comes for patients through a closer, more collaborative relationship between the health care professionals and the patient and family. This approach applies to patients of all ages and is practiced in all health care settings at Tufts Medical Center.

How the Patient and Family Advisory Council works

Beginning in the fall of 2010, Tufts Medical Center started incorporating the patient and family care experience into all aspects of care and services. Six patients and/or family members have been selected to participate in our inaugural council with four Tufts Medical Center staff members. They represent all areas of care and our patient demographics.

Our Patient and Family Advisory Council takes the viewpoints of patients and families and directly influences the planning, delivery, and evaluation of health care. The goal is to achieve the best outcomes for patients through a closer, more mutual, shared relationship between the health care professionals and patient and families.

Download the 2015 PFAC Annual Report

To learn more, please contact Doreen Hayward at 617-636-4533 or dhayward@tuftsmedicalcenter.org.