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Support Services

Everything you need, at your service

Tufts Medical Center and Floating Hospital for Children provide a number of services to our patients and their visitors. Please use the links below to learn more. If you need any assistance, please don't hesitate to ask a member of your care team. 

Visitor information
Are you a family member planning to visit a loved one in the hospital? Information in this section includes visiting hours, nearby ATMs, discounted accommodations, places to eat and more. 

Religious and spiritual support
We’re there for you during life’s most difficult moments. Tufts Medical Center offers onsite religious and spiritual support for patients and their families. If you’re interested in this type of support during your stay, please talk to your nurse or doctor.

Ethics consultation services
The Ethics Consultation Service is available to assist families who may be facing difficult decisions regarding the care of their loved one. To speak with someone to help you with decisions or to arrange a formal Ethics Consultation, Please have the Page Operator (617-636-5111) page #1211 or leave a message at 617-636-2500.

Volunteer services
Volunteers at Tufts Medical Center and Floating Hospital for Children in Boston visit inpatients daily helping with non-medical support services. For example, our volunteers bring complimentary newspapers, magazines, books, puzzles, playing cards and games to patients and their families. If you are a patient and are trying to reach volunteer services, please call 617-636-1377, Monday to Friday, 9 am to 5 pm.

Medical records
The Health Insurance Portability and Accountability Act (HIPAA) guarantees that all medical records are kept confidential. Patients may request their medical records at any time. Learn how to request your medical record.

Interpreter services
The Tufts MC Interpreter Services Program provides 24/7 access to interpretation to both our inpatient and outpatients. Learn about the languages available here. You can request an interpreter any weekday by asking the secretary on the unit to call 617-636-5547. 

Pharmacy services
Tufts Medical Center has an in-house pharmacy that can fill all your prescription needs before you leave the hospital.  We can service patients discharged from the hospital and also patients seen in our ambulatory clinics.

Case management
The case management team is comprised of the case manager and social worker.  Their goal is to provide support for the patient/family/significant other throughout the hospital stay and during the discharge process.

Social work
The social work team helps you to enhance coping skills, communicate effectively with your other healthcare providers, gain access to resources and find solutions to a broad spectrum of problems.