Support Services

Everything you need, at your service

Waiting areas

Tufts Medical Center offers family waiting areas that provide comfortable settings in which family members may talk or rest, away from a patient’s room. These waiting areas are located throughout the hospital. Additionally, you can contact your doctor or nurse if you need additional assistance or other places to wait. All waiting areas have wireless Internet access.

Places to eat

Hungry? There are a lot of options inside the hospital and near Tufts Medical Center. We’ve put together a list of the restaurants, cafes and eateries nearby.

Find a place to eat


Sometimes family members need to stay nearby while we care for their loved ones. If you need a place to stay, we’ve put together a few comfortable housing options for you.

Explore housing options


The unit secretary can direct you or your visitors to 24-hour ATM banking facilities:

  • Sovereign Bank ATM – Floating Plaza Level in the Floating Hospital at 755 Washington Street
  • Bank of America ATM – Between Tufts Medical Center’s North Building first floor corridor outside the Walter M. and Dorsey S. Cabot Emergency Department
  • Bank of America ATM – Farnsworth Building at 171 Harrison Avenue
  • Citizen’s Bank ATM – 3rd floor level of the Atrium

Religious and spiritual support

We’re there for you during life’s most difficult moments. Tufts Medical Center offers onsite religious and spiritual support for patients and their families. If you’re interested in this type of support during your stay, please talk to your nurse or doctor.

Learn about religious support

Ethics consultation services

The Ethics Consultation Service is available to assist families who may be facing difficult decisions regarding the care of their loved one. To speak with someone to help you with decisions or to arrange a formal Ethics Consultation, Please have the Page Operator (617-636-5111) page #1211 or leave a message at 617-636-2500.

Wait at home, not in a Boston ER waiting room

When you need non-life-threatening emergency room care in Boston, Tufts Medical Center allows you to check-in for an estimated treatment time so that you can wait at home instead of in a Boston ER waiting room.

If you have a minor emergency, please use the tool below to select the time you would like to come in to our ER for treatment. 

Tell the Adult ER You're Coming

Select your estimated arrival time

Tufts Medical Center Emergency Department

830 Washington Street
Boston, MA 02111

Learn more

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Tell the Pediatric ER You're Coming

Select your estimated arrival time

Tufts Medical Center - Pediatrics

830 Washington Street
Boston, MA 02111

Learn more

Map It