Medical Records

Health Information Management

The Health Insurance Portability and Accountability Act (HIPAA) guarantees that all medical records are kept confidential. Patients may request their medical records at any time.

Release of Information

A patient, or his/her legal representative, may inspect and/or obtain a copy of his/her medical records, or have copies of medical records sent to another facility.

Tufts Medical Center requires a completed and signed Authorization for the Release of Health Information form before releasing any documents to anyone, including the patient. In certain cases, a patient’s physician may also be required to approve a request.

To Request a Copy of Your Medical Records

Print and complete the Authorization for Release of Health Information Form.

We ask that you specify what components of your medical records you wish to obtain. Often the discharge summary, operative report and history and physical contain relevant information to suit your needs.

The form must be completed, signed and dated by the patient or his/her legal representative.

Requests must be signed specifically for the release of the following information:

  • Psychiatric Care
  • Alcohol/Drug Abuse
  • Genetic Testing

Submit Your Completed Request Form

There are three options for submitting your completed request form: in person, by mail or by fax (for continuing care and/or medical emergencies only).

To Submit in Person

Health Information Management Department
Ziskind Building, Ground Floor
800 Washington Street
Boston, MA 02111
Hours: Monday through Friday 8:30 am - 5:00 pm
Closed: Weekends and Holidays

To Submit via Mail

Tufts Medical Center
Health Information Management Department, Box 999
800 Washington Street
Boston, MA 02111
To Submit via Fax (for continuing care and/or medical emergencies only)
Fax number: 617-636-4822
Attention: Health Information Management Department

Release of Information Charges

$22.32 Base Charge (effective 10/1/2015)
$0.76 per -page charge for the first 100 pages
$0.39 per-page charge for the pages in excess of 100 pages.

In most cases, payment is required before the records are released. There will be no charge if the records are sent directly to another health care facility to maintain continuity of care.

Additional Information

Please allow 10 business days for your request to be processed. If you indicated the option to pick up, you will be contacted by the Release of Information Office when your records are ready. A photo ID is required.

If an individual other than the patient is picking up the health information, that individual must have an original signed authorization letter from the patient along with a photo ID.

If you have any questions, don't hesitate to call the Medical Records office at 617-636-6300.