Visitor Information

Tufts Medical Center updated Visitor Policy 

as of March 15, 2022

  • Tufts Medical Center is updating its visitor policy based upon new guidance from the Massachusetts Department of Public Health and in conjunction with decreasing COVID numbers and evidence of decreasing infections in the community.
  • Visitors are verbally screened upon entry for symptoms of illness.
    • Visitors will be asked to leave if they exhibit symptoms of illness.
    • All visitors should be deferred until the visitor is well.
  • Visitors are expected to adhere to all PPE practices:
    • Mask at all times, even when in the patient room or gathering in a waiting room
    • Hand Hygiene often
    • Visitors will be asked to leave if they do not wear the appropriate PPE
  • There may be times when the nurse or other member of the health care team will limit visitation due to safety concerns.

 

Adult

Adult Inpatient

  • General visiting hours are between 11 am and 8 pm daily.
  • There are no restrictions to the number of visitors per day.
      • Visits should be short with full PPE compliance.
    • Other hours can be considered at the discretion of the health care team.
      • End of Life and other extenuating circumstances are at the discretion of the care team
ADULT PROCEDURAL AREAS
  • Patients are allowed at least 1 individual or companion to accompany the patient to an in-person appointment

 

ADULT AMBULATORY AREAS
  • One support person per patient per visit only. No children under 18.
  • Bedside visitors limited to 1 at a time (Example: Infusion Center).

 

Mothers and Babies

Ambulatory Areas (Prenatal clinic and ultrasound unit)

  • Visitors are discouraged at this time due to our high risk population. If you feel you need support, you may bring one adult visitor for your appointment. No children under 18 are allowed. 

Labor and Delivery (LDR)

Every patient admitted to Tufts Medical Center for delivery of a baby is allowed:

  • 2 adult (over 18) support persons and a doula who will be given wristbands and allowed 24/7 access to the patient while on LDR. These designated support people are not considered visitors.
  • No visitors. Visitors are not allowed on LDR.

 

Maternal Special Care Unit (MSCU) and Mother Infant Unit (MIU)
Every patient admitted to Tufts Medical Center’s Maternal Special Care Unit may have:

  • 2 adult support persons per day per patient who will be given a wristband and allowed 24/7 access to the patient. 
  • 2 visitors per patient at a time.
  • Siblings are welcome. Non-sibling children may not visit at this time. 
  • Visiting hours on the Mother Infant Unit are 2 pm-8 pm. 

NEONATAL INTENSIVE CARE UNIT (NICU)

  • Parents/ banded Labor Support people are not considered visitors.
  • Maximum of 2 at the baby’s bedside.

Pediatric Inpatient Floating 7, PBMT and Pediatric Intensive Care (PICU)

  • Two parents/guardians/designated caregivers for children are not considered visitors and have 24/7 access.
  • Any visitor during normal visiting hours must have parental approval.

Pediatric Provider Visits

  • Two parents/guardians/support persons may accompany a pediatric patient to an in-person provider visit.

Emergency Department

  • Pediatric ED: two parents/guardians may accompany a pediatric patient to the Emergency Department.
  • Adults: One visitor allowed per patient at the discretion of the care team.

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Directions
Find directions to Tufts Medical Center, Tufts Children's Hospital and our affiliates.
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Parking
Discover parking options, including our garage and valet parking service. We've also provided rate information so that you can plan ahead. 
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International Visitors
We also help our international patients with a variety of health and wellness issues, from check-ups and preventive care to cosmetic surgery.
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Visiting Hours
Some patients find having visitors helpful; others need to rest. We have flexible policies to give you options. See above for official visiting hours during COVID-19. 
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Telephone + Television Service
If you are visiting a friend or family member who is staying at the hospital, please view information on our phone and television services available.
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Wifi + Internet Access
Tufts MC and Tufts Children's Hospital offer free wifi and internet access.  
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Area Accommodations
View rates and other information for local hotels. 
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Places to Eat
Discover snack shops, restaurants and other food options in and around Tufts Medical Center and Tufts Children's Hospital.
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CarePages
CarePages are private, personalized, fully secure web pages that patients or family members can use to inform people about a patient's medical condition.
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Quiet Policy
We want patients to enjoy quality health care in a comfortable, peaceful environment.
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Safety and Security
Protecting our patients and visitors is our top priority. That’s why our public safety officers patrol the hospital 24 hours a day. Here’s how we handle public safety and security.
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Patient Portals
There are currently multiple portals available to patients because our physicians and clinics have chosen the best possible portals for their individual patient groups. 
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My Health Records
A patient, or his/her legal representative, may inspect and/or obtain a copy of his/her medical records, or have copies of medical records sent to another facility.
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Floor directory

Adult Inpatient Rooms

 

North Building, Floors 3, 4, 6, 7, 8 Proger Building, Floors 5N and 7 Pratt Building, Floors 2 and 8

Blood Drawing/Phlebotomy (Lab)

Biewend Building, 3rd Floor
South Building, 5th Floor 

Cardiothoracic Intensive Care Unit

Proger Building, 5th Floor

Coronary Care Intensive Care Unit 

Proger Building, 6th Floor 

Inpatient Family Waiting Areas

All inpatient family waiting areas are located in close proximity to the unit where your loved one is staying.

Labor and Delivery Unit

Proger Building, 2nd Floor

Medical Intensive Care Unit 

Pratt Building, 7th Floor 

Mother Infant Unit 

North Building, 3rd Floor 

Neonatal Intensive Care

North Building, 2nd Floor

Operating Room Waiting Area

Tufts Children's Hospital, 6th Floor

Pharmacy (Outpatient)  

Atrium, 3rd Floor  

Post Anesthetic Care Unit 

South Building, 5th Floor Tufts Children's Building, 5th Floor

Surgical Intensive Care Unit

Proger Building, 5th Floor

Telephone directory

Admitting Department 

617-636-6000 

Chaplain 

617-636-2500 

Financial Coordination 

617-636-6013 

Information Desk, Atrium

617-636-6033

Interpreter Services

617-636-5547

Parking Office

617-636-5580

Patient Information

617-636-6033

Patient Liaison

617-636-9590

Pharmacy

617-636-5381

Room Service

617-636-2222