Visitor Information

Tufts Medical Center updated Visitor Policy as of June 21, 2021

All visitors are required to:

  • Wear a hospital-issued mask and practice hand hygiene for the duration of their visit
  • Sign-in at front desk of clinic (outpatient) or nurse’s station (inpatient) - both for contact tracing and to be screened for symptoms of COVID-19
  • Follow posted precaution signs
  • Respect the efforts of hospital staff to control the size of groups when necessary

Inpatient Visitors

Visiting Hours: 11 am – 8 pm

No limit to the number of visitors per patient, with exceptions as below

Outpatient Visitors

  • No limit to the number of accompanying persons per patient
  • Visitors must be free of COVID-19 symptoms
  • Staff may ask visitors to depart the clinic area/waiting room if crowding becomes a concern

Pediatric patients coming for an appointment/Emergency visit

Two parent/guardian/support may accompany a pediatric patient to an in-person provider or Emergency Department visit.

Emergency Department

One visitor allowed per patient at the discretion of the care team

COVID-19 Patients

Visitors are discouraged for all COVID-19 patients with certain exceptions. Please speak to your care team.

SPECIFIC VISITING HOURS for

Pediatrics, Obstetrics and the Neonatal ICU

Labor and Delivery (LDR)

Every patient admitted to Tufts Medical Center for delivery of a baby is allowed:

  • 2 adult (over 18) support people who will be given wristbands and allowed 24/7 access to the patient while on LDR. These designated support people are not considered visitors.
  • No visitors. Visitors are not allowed on LDR.

Maternal Special Care Unit (MSCU)

Every patient admitted to Tufts Medical Center’s Maternal Special Care Unit may have:

  • One support person who is given a wristband and allowed 24/7 access to the patient.
  • Visitors are welcome from 12–8 pm.
  • Children/Siblings are welcome during the 12–8 pm visiting hours but will not be allowed to stay alone with the patient and must have an adult present with them at all times. When the patient transitions to LDR, the LDR rules will apply.

Mother Infant Unit (MIU)

Every patient on the MIU can have:

  • Labor support persons, who are not considered visitors and may transition with the patient to MIU. Only one person will be permitted to remain overnight.
  • Visitors are allowed on MIU. Visiting hours on MIU are 2–8 pm and are at the discretion of the parent(s).
  • Children and siblings under the age of 16 are welcome from 2–8 pm or at the discretion of the parents. Children will not be allowed to stay alone with the patient and must have an adult present with them at all times.

Neonatal Intensive Care Unit (NICU)

NICU Patients are allowed the following:

  • Parents and/or wrist-banded support people, who are not considered visitors and have 24/7 access to the NICU baby. Only parents will be allowed access to the NICU baby after 9 pm.
  • A maximum of 3 visitors at the baby’s bedside. Only the parent(s) can designate visitors. All visitors must be over the age of 16 and be accompanied by a parent/ support person.

For Inpatient Pediatric Units (Pediatric Intensive Care Unit, Floating 7, and Pediatric Bone Marrow Transplant Unit)

Patients on these units may be accompanied by:

  • Parents/Guardians, who are not considered visitors and have 24/7 access to pediatric patients.
  • No visitors are allowed on any of the pediatric units unless designated by the parent/guardian.
  • Children are not able to accept visitors independent of their parent’s/guardian’s judgment.
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Directions
Find directions to Tufts Medical Center, Tufts Children's Hospital and our affiliates.
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Parking
Discover parking options, including our garage and valet parking service. We've also provided rate information so that you can plan ahead. 
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International Visitors
We also help our international patients with a variety of health and wellness issues, from check-ups and preventive care to cosmetic surgery.
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Visiting Hours
Some patients find having visitors helpful; others need to rest. We have flexible policies to give you options. See above for official visiting hours during COVID-19. 
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Telephone + Television Service
If you are visiting a friend or family member who is staying at the hospital, please view information on our phone and television services available.
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Wifi + Internet Access
Tufts MC and Tufts Children's Hospital offer free wifi and internet access.  
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Area Accommodations
View rates and other information for local hotels. 
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Places to Eat
Discover snack shops, restaurants and other food options in and around Tufts Medical Center and Tufts Children's Hospital.
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CarePages
CarePages are private, personalized, fully secure web pages that patients or family members can use to inform people about a patient's medical condition.
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Quiet Policy
We want patients to enjoy quality health care in a comfortable, peaceful environment.
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Safety and Security
Protecting our patients and visitors is our top priority. That’s why our public safety officers patrol the hospital 24 hours a day. Here’s how we handle public safety and security.
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Patient Portals
There are currently multiple portals available to patients because our physicians and clinics have chosen the best possible portals for their individual patient groups. 
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My Health Records
A patient, or his/her legal representative, may inspect and/or obtain a copy of his/her medical records, or have copies of medical records sent to another facility.
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Floor directory

Adult Inpatient Rooms

 

North Building, Floors 3, 4, 6, 7, 8 Proger Building, Floors 5N and 7 Pratt Building, Floors 2 and 8

Blood Drawing/Phlebotomy (Lab)

Biewend Building, 3rd Floor
South Building, 5th Floor 

Cardiothoracic Intensive Care Unit

Proger Building, 5th Floor

Coronary Care Intensive Care Unit 

Proger Building, 6th Floor 

Inpatient Family Waiting Areas

All inpatient family waiting areas are located in close proximity to the unit where your loved one is staying.

Labor and Delivery Unit

Proger Building, 2nd Floor

Medical Intensive Care Unit 

Pratt Building, 7th Floor 

Mother Infant Unit 

North Building, 3rd Floor 

Neonatal Intensive Care

North Building, 2nd Floor

Operating Room Waiting Area

Tufts Children's Hospital, 6th Floor

Pharmacy (Outpatient)  

Atrium, 3rd Floor  

Post Anesthetic Care Unit 

South Building, 5th Floor Tufts Children's Building, 5th Floor

Surgical Intensive Care Unit

Proger Building, 5th Floor

Telephone directory

Admitting Department 

617-636-6000 

Chaplain 

617-636-2500 

Financial Coordination 

617-636-6013 

Information Desk, Atrium

617-636-6033

Interpreter Services

617-636-5547

Parking Office

617-636-5580

Patient Information

617-636-6033

Patient Liaison

617-636-9590

Pharmacy

617-636-5381

Room Service

617-636-2222