Visitor Information

Welcome to Tufts Medical Center! Whether you're here visiting for an outpatient appointment yourself or visiting a friend or family member in the hospital, we want your time spent on our downtown Boston campus to be as easy and stress-free as possible.

Current entrances

There are five entrances open to collect a required mask when visiting or checking in for an appointment.

  • Emergency Department: 24/7
  • Floating Plaza:  24/7
  • Atrium Main Entrance: 10 am – noon Monday–Friday
  • Biewend Lobby: 6 am – 6 pm
  • Rehab Lobby on Harrison Ave: 6 am – 6 pm

If you need handicap access to Floating Hospital, please enter through the emergency department, then take the elevators to the 3rd floor and cross over the bridge to Floating Hospital.

Updated visitor policy

as of September 1, 2020

 All Visitors

Due to the new travel order, visitors must attest that they have not traveled outside of Massachusetts to a high-risk state over the past 14 days. If they did travel to a high-risk state, they must attest that they have quarantined for 14 days and/or have received a negative COVID-19 test within 72 hours of their return to MA or during their 14 day quarantine. A negative COVID-19 test must be provided at visitation check-in if they have not quarantined for 14 days. Each visitor is required to present this documentation upon each visitation to the Medical Center.   

  • All visitors are asked to fill out a pre-visit survey here >

  • We ask that only patients with pre-scheduled appointments visit their doctor's office.

  • All visitors are required to wear a mask, practice hand hygiene, and must be screened for symptoms of possible COVID-19 Infection. All visitors will be provided one surgical or procedural mask immediately upon arrival and are required to use hand sanitizer and wear the mask continually until they leave the building.
  • Visitors who are sick or have any possible symptom (fever, cough, shortness of breath, sore throat, chills, muscle aches, or new onset of loss of taste and smell) may not visit under any circumstances. Visitors will be screened prior to entering the organization and when possible prior to the visit via phone. 
  • The visit should be scheduled in advance when possible.
  • Symptomatic visitors will not be allowed to visit.
  • Every visitor should practice physical distancing while at the Medical Center.
  • Visitors should follow posted precautions and will be provided instructions on proper donning/doffing of personal protective equipment (PPE). If the visitor declines to don PPE, they must still wear a mask and perform hand hygiene when entering and exiting the patient's room. 
  • Visitors are encouraged to stay in the patients’ room for the duration of the visit

Adult inpatient

  • Visitors must check in at the entrance and the nursing unit station before entering the patient room.  
  • For adult inpatients, one visitor/support person per day..Hours are now 2 – 7 pm with check-in by 6 pm.. Please check in at the Atrium Main Entrance (800 Washington St.). All visitors/support persons must be 18 years of age or older. The visitor will be instructed to remain in the room with the patient for the duration of the visit.

Adults coming for an appointment

  • We ask that only patients with pre-scheduled appointments visit their doctor's office
  • One visitor /companion may accompany elderly or disabled patients to an in-person provider visit.

Pediatric inpatient

  • For pediatric patients, two parents/guardians/designated caregiver for patients under the age of 18 are allowed to visit. The caregiver must stay in the patient's room for the duration of the visit, wear a mask, practice hand hygiene and must be screened. The visitation hours are open 24/7.

Pediatric patients coming for an appointment

  • One parent/guardian may accompany a pediatric patient to an in-person provider visit.

OB inpatient

  • Patients admitted to Tufts Medical Center for delivery of a baby are allowed one asymptomatic support person. The support person is allowed to remain with the patient during the delivery and postpartum stay. The support person will be instructed to remain in the room with the patient for the duration of the visit, wear a mask, and must be screened. The visitation hours are open 24/7.  

NICU

  • For newborn PUIs in the NICU, parents may designate one healthy caregiver who has not been exposed to the COVID-positive mother in past 14 days. The caregiver should not visit the COVID-positive mother.   
 
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Directions
Find directions to Tufts Medical Center, Floating Hospital for Children and our affiliates.
Learn more > 
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Parking
Discover parking options, including our garage and valet parking service. We've also provided rate information so that you can plan ahead. 
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International Visitors
We also help our international patients with a variety of health and wellness issues, from check-ups and preventive care to cosmetic surgery.
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Visiting Hours
Some patients find having visitors helpful; others need to rest. We have flexible policies to give you options. Official hours are from 8 am to 8 pm daily. 
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Telephone + Television Service
If you are visiting a friend or family member who is staying at the hospital, please view information on our phone and television services available.
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Wifi + Internet Access
Tufts MC and Floating Hospital offer free wifi and internet access.  
Learn how to connect >
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Area Accommodations
View rates and other information for local hotels. 
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Places to Eat
Discover snack shops, restaurants and other food options in and around Tufts Medical Center and Floating Hospital for Children.
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CarePages
CarePages are private, personalized, fully secure web pages that patients or family members can use to inform people about a patient's medical condition.
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Quiet Policy
We want patients to enjoy quality health care in a comfortable, peaceful environment.
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Safety and Security
Protecting our patients and visitors is our top priority. That’s why our public safety officers patrol the hospital 24 hours a day. Here’s how we handle public safety and security.
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Patient Portals
There are currently multiple portals available to patients because our physicians and clinics have chosen the best possible portals for their individual patient groups. 
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My Health Records
A patient, or his/her legal representative, may inspect and/or obtain a copy of his/her medical records, or have copies of medical records sent to another facility.
Learn more >

Floor directory

Adult Inpatient Rooms

 

North Building, Floors 3, 4, 6, 7, 8 Proger Building, Floors 5N and 7 Pratt Building, Floors 2 and 8

Blood Drawing/Phlebotomy (Lab)

Biewend Building, 3rd Floor
South Building, 5th Floor 

Cardiothoracic Intensive Care Unit

Proger Building, 5th Floor

Coronary Care Intensive Care Unit 

Proger Building, 6th Floor 

Inpatient Family Waiting Areas

All inpatient family waiting areas are located in close proximity to the unit where your loved one is staying.

Labor and Delivery Unit

Proger Building, 2nd Floor

Medical Intensive Care Unit 

Pratt Building, 7th Floor 

Mother Infant Unit 

North Building, 3rd Floor 

Neonatal Intensive Care

North Building, 2nd Floor

Operating Room Waiting Area

Floating Hospital, 6th Floor

Pharmacy (Outpatient)  

Atrium, 3rd Floor  

Post Anesthetic Care Unit 

South Building, 5th Floor Floating Building, 5th Floor

Surgical Intensive Care Unit

Proger Building, 5th Floor

Telephone directory

Admitting Department 

617-636-6000 

Chaplain 

617-636-2500 

Financial Coordination 

617-636-6013 

Gift Shop, Atrium 

617-636-9820 

Gift Shop, Floating 

617-636-6037 

Information Desk, Atrium

617-636-6033

Interpreter Services

617-636-5547

Parking Office

617-636-5580

Patient Information

617-636-6033

Patient Liaison

617-636-9590

Pharmacy

617-636-5381

Room Service

617-636-2222