In the Department of Emergency Services at Tufts Medical Center in Boston, we pride ourselves on providing exceptional patient care and results. Another major focus of our team is making sure you and your family have the best experience possible. Below are quotes from patients who have used our online estimated ER treatment time tool, InQuicker. 97% of patients who have answered our survey would recommend our facility and the InQuicker tool. 

Patient quotes about the Tufts Medical Center ER

"I seriously can't remember where I heard about it but I'm really glad I remembered it. We were in & out in no time!"

"From start to finish this was the most efficient and pleasant visit to the ER/hospital I have ever had. The online sign in page was very easy to register on, and I was seen 5 minutes before my scheduled time. I was triaged, and within 30 minutes was seen by a physician who diagnosed and treated my ailment immediately with a great deal of compassion. Even the tech and nurses were fantastic and bandaged me up and got my out within an hour-1.5 hrs total. I've waited far longer just in waiting rooms at other hospitals. I sincerely thank the staff for all they did."

"Kind, attentive, expert care hours before we would have been seen somewhere else. Thank you so much."

"Even though the ER waiting room was crowded, my intake information was completed immediately upon my arriving to the ER. I was given a room immediately, and a physician saw me within 5 minutes of me arriving in the room."

"The overall experience for my daughter and myself could not possibly have gone better in any facet of our visit. The professionalism, compassion, dedication and consideration for both my daughter and myself exceeded any possible expectations I could have had for this visit. My true regret is that the Emergency Medicine residents I teach in Roanoke, VA were not with me to take note of how a perfect pediatric ED patient encounter should unfold. Please pass along my most sincere gratitude and admiration for the performance by each and every member of the care team involved in our visit." Read more from this testimonial >

"I have been to the ER at least 6 times and have waited hours. This time I went on line and had an appointment within an hours. I brought my pill list and as soon as I walked in it was like a new day. I had been to the hospital the day before and unfortunately I was not feeling well and it could not wait until Friday. Everyone was very nice - the docs, nurses are always great."

"Great, everyone we encountered were professional and kind."

"Our entire experience was excellent My daughter had been experiencing a migraine for 5 days. We had seen her primary care doctor 2 times and went to another ER once. We were in/out and better in 4 hours. Amazing thank you so much."

"Was pleasantly surprised to be taken into the exam room as soon as I arrived at the ER (at the previously scheduled time)."

"I was excited to hear about the at home check in because I was bringing my infant son to be seen and didn't have to sit in the waiting room and have him exposed to all the germs and I was also pleased that I received a phone call from a nurse before I got there to make sure the time wasn't to far away or if he could wait to be seen. I have always used a different hospital with my other children but since my son's specialist worked out of tufts I brought him there however because of this service and the treatment I received yesterday I will be switching my whole family to Tufts."

"Found it on the tufts website, went in and was taken right away. No waiting!"

"It was a godsend coming from nh thinking it would be a day ruined to just get a little help at the hospital."

"I was shocked w/ how great this expericience was. Everyone was very helpful and I was seen right away."

"I was really happy I was seen right away. It wasn't a busy morning but you never know. Thank you."

"Thank God it wasn't a true emergency but it did make the trip much easier by waiting at home rather sitting in the emergency room."

"The nurses were extremely kind and the physicians as well. I felt cared for and my diagnosis explained completely."