We understand there is still anxiety about going anywhere, including to the doctor or a hospital while COVID-19 remains in the community. That’s why we’ve taken a number of steps to ensure you are Safe with Us:
- All patients and employees coming into the Medical Center will be provided with a mask to wear while they are here
- All patients will be asked about possible COVID symptoms before coming in and again upon arrival
- Visitors and guests will continue to be limited
- Our clinical spaces have been upgraded with plexiglass barriers at check-in, and waiting areas have been set up to ensure proper distancing between chairs
- Our environmental services staff is using advanced technology and the highest grade cleaners to disinfect areas frequently
- Floor decals will be placed six feet apart throughout the Medical Center to remind everyone of social distancing
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It’s important that you continue to get the medical care needed to be well. Please call your physician’s office with any questions. Also, do not delay seeking help should you have chest pain, difficulty speaking, numbness in the arms or legs or severe abdominal pain. If you believe you are having a true medical emergency, call 911.
Learn about the safety measures we have put in place
Updated visitor policy
as of May 20, 2021
Visitors must wear their mask at all times while in the Medical Center.
Visiting patients at Tufts Medical Center:
- Patients are allowed two (2) visitors from the same household (over age 18) each day.
- Visiting hours are from 11 am to 6 pm with the last visitor check-in at 5 pm.
- Visitors will be screened for COVID-19 symptoms upon entry to the building.
- All visitors must wear a mask at all times, practice hand hygiene and maintain social distancing.
- For pediatric patients, two parents/guardians/designated caregivers for patients under the age of 18 are allowed to visit. Visitation hours are open 24/7.
- The caregiver must stay in the patient’s room for the duration of the visit, wear a mask, practice hand hygiene and must be screened.
Pediatric patients coming for an appointment
- Two parents/guardians/supports may accompany a pediatric patient to an in-person provider or Emergency Department visit.
Adult patients coming for an appointment
- No visitors allowed
- Exceptions: ◦One individual/companion may accompany the Adult Ambulatory patient to an in-person provider or Emergency Department visit if the patient is elderly or disabled
- One individual/companion may accompany the Adult Ambulatory patient to discuss serious new diagnosis or major treatment or procedure decision
- Patients admitted to Tufts Medical Center for delivery of a baby are allowed one asymptomatic support person. The support person is allowed to remain with the patient during the delivery and postpartum stay.
- The support person will be instructed to remain in the room with the patient for the duration of the visit, wear a mask, and must be screened. Visitation hours are open 24/7.
- For a newborn with possible COVID-19 infection, parents may designate one healthy caregiver who has not been exposed to the COVID-positive mother in past 14 days. The caregiver should not visit the COVID-positive mother.